Faq
FAQs – Shipping, Returns & Store Policies
What shipping options do you offer?
We offer standard and expedited shipping options through USPS, UPS, and FedEx. Shipping costs and delivery times will be calculated at checkout based on your location and selected service.
How long will it take to receive my order?
Orders typically ship within 1–3 business days. Delivery times vary by location, but standard shipping usually takes 3–7 business days. You’ll receive a tracking number once your order is on the way.
Do you ship internationally?
Yes, we ship worldwide! International delivery times and costs vary depending on the destination. Please note that customs fees or import taxes may apply and are the responsibility of the customer.
Can I change or cancel my order after placing it?
We process orders quickly, but if you contact us within 1 hour of placing your order, we may be able to make changes or cancel it. After that, the order is likely already in production or transit.
How do I track my order?
Once your order ships, you’ll receive an email with a tracking link. You can also log into your account on our website to check the status of your order.
What is your return policy?
We accept returns within 14 days of delivery for items in unused, unwashed, and original condition. Customers are responsible for return shipping unless the item was defective or incorrect.
How do I start a return or exchange?
To start a return or exchange, email us at support@yourstore.com with your order number and reason for return. We’ll provide return instructions and next steps.
What if I received the wrong item or a defective product?
We’re sorry about that! Please contact us within 7 days of delivery with photos of the issue, and we’ll make it right—either with a replacement or full refund.
Do you offer refunds?
Yes, refunds are issued to your original payment method once we receive and inspect your returned item. Please allow 5–10 business days for the refund to appear on your statement.
Can I return or exchange sale or discounted items?
All sale or discounted items are final sale unless they arrive damaged or defective. Be sure to check sizing and product details before completing your purchase.